How to Request Deletion of Your Data
Follow these steps to have your conversation data removed from our systems.
Last updated: 10 October 2026
If you would like us to delete the data we hold about you from our systems, please follow the steps below. We will process your request and confirm once your data has been deleted.
Email us
Send an email to alhatmlltjart97@gmail.com with the subject line "Data Deletion Request".
Include identifying details
In your email, include the platform you contacted us on (WhatsApp, Messenger, or Instagram) and either your WhatsApp phone number or the name on your Facebook/Instagram account. This helps us locate your conversations in our system.
Or message us directly
Alternatively, send the word "DELETE" to us on WhatsApp, Messenger, or Instagram. Our team will identify your conversation from the message and begin the deletion process.
We confirm and delete
We will confirm receipt of your request and delete your conversation data and identifiers from our systems within 30 days. We will send you a confirmation once deletion is complete.
What Gets Deleted
When we process your deletion request, the following data is removed from our systems:
- All messages you sent us on WhatsApp, Messenger, or Instagram.
- Platform identifiers, including your WhatsApp phone number and Facebook/Instagram user ID.
- Any additional details you shared with us (name, phone number, order or booking details).
About Meta's Own Data
Please note that Meta (WhatsApp, Facebook, Instagram) keeps its own copy of your messages on its platforms. Deleting your data from our systems does not delete it from Meta's servers. To delete messages from Meta's platforms, you can use the deletion settings within your WhatsApp, Facebook, or Instagram app. We do not control data stored by Meta.
Need Help?
If you have any questions about the deletion process, please contact us:
Al Hatem Trading / شركة الحاتم للتجارة
Syria & Lebanon
alhatmlltjart97@gmail.comEmail +961 81 047 902WhatsAppWebsite: https://alhatemtrading.com